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2018 Zeynep Tufekci and the New York Times

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Opinion | The Shameful Open Secret Behind Southwest’s Failure - The New York Times
https://www.nytimes.com/2022/12/31/opinion/southwest-airlines-computers.html
2018 Zeynep Tufekci and the New York Times Commercial flight Legacy applications and software
Zeynep Tufekci - Wikipedia
https://en.wikipedia.org/wiki/Zeynep_Tufekci
2018 Zeynep Tufekci and the New York Times